FAQ
Find the most frequently asked questions below.
Orders
At this time, we currently ship only within the United States, including Hawaii and Alaska.
Once an order has shipped, you will receive an email with tracking information. If you have not received a shipping confirmation email within a few days, please check your spam folder.
Unfortunately, we are unable to modify your order after it has been placed. If you need to cancel an existing order, please contact info@allergydefender.com as soon as possible.
If you didn’t receive an item you ordered, or if you received a product different from the one that you ordered, please contact us with your name and order number.
If you received any items that were damaged, please contact us with your name and order information.
We accept all major credit cards as well as Apple Pay, Google Pay, and PayPal.
By creating an account you will be able to keep a record of all your purchases, billing, and order tracking information. Plus recieve emails about upcoming promotions, new products and more.
We are sorry to see you go, but if you no longer wish to receive emails from us simply click the Unsubscribe button at the bottom of the email.
To stop receiving SMS messages from us, simply reply back to the message with the word STOP.
Keep in mind that you will continue to receive emails regarding specific order information like order confirmations, tracking updates and notice of delivery.
Shipping + Returns
Orders ship using either UPS, FedEx, DHL or USPS. Your order can arrive anywhere from 2 to 14 business days, depending on time of the year and weather. Plus allow 1 or 2 days for order processing before your order ships.
- We offer a 30 day guarantee on most orders. This guarantee does not apply to products that are specifically marked "no refunds."
- Refunds will be credited back to the original form of payment within 1 to 7 business days. We cannot credit you cash, check or another form of payment that wasn't the original form of payment.
Please email us at info@allergydefender.com to start a return. Please include your order number, name and where you placed the order.
Products
Our suggestion is to opt for tap water due to its easy accessibility. However, feel free to use any water type, including distilled, if you prefer.
You can find our science page here
All of our products are designed to be used around humans and our four legged best friends. Do not spray directly on pets. We ask that you do not spray around birds.
You can find our safety data sheet by clicking here.
FDA & GRAS Pure Sodium Sesquicarbonate, Food Grade Mineral Phosphate Salts and a touch of love.
We use only 100% food grade and GRAS minerals, meaning these minerals are already found in the foods you eat daily like dairy, meat and cereal. We do not use harsh chemicals.
Hazardous Materials Identification System (HMIS) is a voluntary hazard rating scheme developed by American Coatings Association (ACA) to help employers comply with workplace labeling requirements of the U.S. Occupational Safety and Health Administration's (OSHA) revised Hazard Communication Standard (HCS). HMIS communicates in-plant chemical hazard information through the use of colors, numbers, and letters of the alphabet (see example below). 0 is a minimal hazard, whereas 4 is severely hazardous. We received 0 in all three categories, health, flammability, and reactivity.
We suggest vacuuming and then spraying the product in the air and on the carpeting. As vacuuming releases allergens back into the air.
Our unique mixture activates with water, and when atomized in a spray, attracts and attaches to allergen molecules and proteins in the air and on surfaces where they bring them down, encapsulate, neutralize them- all with minerals.
You should not spray the products on leather, silk or other water sensitive materials.
It will leave a film so please avoid.
You do not need to scrub the product. Just spray in the air and on surfaces.
For pet allergies: daily.
Dust mite allergies: 3x weekly.
Visitors: before and during.
Dust: weekly.
Please do not put the product in any diffuser, humidifier, or any other system; they will easily clog.
Without water, forever. With water, forever.
We do not add fragrances or essential oils to our products.
The "residue" is a combination of dust and our product. If you have an abnormal amount of dust in the air, our product will encapsulate the dust and drop it to the ground. Your air is now cleaner! Simply wipe up the area that shows "residue."
Subscriptions
When you sign up for a subscription, any product you subscribe to will be automatically billed and shipped to you as frequently as you would like. You can sign up to receive your products either every month, two months, or three months and shipping is always free for orders over $30.00.
If you used a discount code when you placed the subscription order, it will only be applied to that first order.
Sign in to your account here. On the dashboard page, you will see your order history, your address, and more. Click on "my subscriptions" to see what products are currently on a subscription or reactivate a previous subscription. Next, click on the "view address" to view more addresses on file or update an address. Here you can update your address or edit your current address.
First, make sure you have an account. You would of had to create a separate account after checking out unless you specifically checked the "create an account" at checkout. You can not log in and update your subscription if you do not have an account. Sign in here. If you have forgotten your password, simply click on the "forgot password" option, and you will receive an email shortly. If you do not receive the email, please check your spam folder.
After logging in, you can now update your product frequency, products, payment methods, and more.
Not intended to treat, cure, or diagnose medical conditions of any kind.
Our products are not pesticides or pesticide devices.
We do not recommend spraying these products directly into the eyes, onto the skin, or ingesting as it may be a mild irritant. If irritation occurs for the eyes - rinse the eyes as needed. If irritation occurs on the skin, rinse the affected area and wash with a mild soap. If ingested, drink plenty of water. Seek medical assistance if necessary or call 1.800.255.3924
Use only as directed. Keep out of reach of children and pets. Allergy Defender, Inc is not liable for any claims made on the basis of incorrect usage, and/or due to the end users' negligence.
Seek medical assistance if necessary or call 1.800.255.3924
We use only 100% food grade and FDA minerals, meaning these minerals are already found in the foods you eat daily like dairy, meat and cereal. We do not use harsh chemicals.