FAQs

GENERAL INFO

Why do I have to add my own water? Because shipping water hurts the environment and your wallet. We ask that you add your own water to help reduce the carbon emission that shipping water produces. 

I have hard water, is that okay? Yes. We also have hard water. 

Do I need to use special water? No, any type you have is excellent.

Can I use any temperature of water? Yes, any temperature is perfectly fine.

Do you have other products? Yes, we have an Odor Remover, Stain Remover, and Multi-Purpose that are all 100% minerals as well. 

Does Allergy Defender own allergy Asthma Clean? Yes. 

Do you have a Safety Data Sheet? Yes, available upon request.

I see on the bottle you have an HMIS rating, what is that? Hazardous Materials Identification System (HMIS) is a voluntary hazard rating scheme developed by American Coatings Association (ACA) to help employers comply with workplace labeling requirements of the U.S. Occupational Safety and Health Administration's (OSHA) revised Hazard Communication Standard (HCS). HMIS communicates in-plant chemical hazard information through the use of colors, numbers, and letters of the alphabet (see example below). 0 is a minimal hazard, whereas 4 is severely hazardous. We received 0 in all three categories, health, flammability, and reactivity.  

How do the products work? Our unique mixture activates with water, and when atomized in a spray, attracts and attaches to allergen molecules and proteins in the air and on surfaces where they bring them down, encapsulate, neutralize them- all with minerals.

Can you use the products on leather or silk? We ask that you don't spray the product on leather, silk, or untreated wood.

Can the products be used in a vaporizer? It might clog up the vaporizer, sorry.

How long can the products stay active after adding water? Forever!

Do you add any essential oils or fragrances to the product? No, absolutely not! They are all 100% fragrance, scent, and essential oil free.

What is your return policy? If you contact us within 30 days, we will happily refund your money. Please allow 3-14 days for your refund to be processed.

 

 

 

ALLERGEN SPRAY & REFILLS

What are the ingredients for the Allergen Spray?

FDA & GRAS (Generally Recognized as Safe) Pure Sodium Sesquicarbonate, FDA Food Grade Mineral Phosphate Salts and Sodium Bicarbonate

Is the product safe for pets and people?

Yes, it is 100% food-grade minerals. We only ask that you don't spray the product directly on pets and keep it out of reach for children.

Do I need to scrub when using the Allergen Spray? No. Just spray!

Can this be sprayed on synthetic clothing? Yes, but please always colorfast test first.

Do I vacuum before or after spraying? We suggest vacuuming and then spraying. Or if you don't want to vacuum, just spray. 

Do you have refills for the Allergen Spray? Yes, coming soon!

How much do I spray? It depends on what you are spraying. For example, if you are spraying a carpet, heavy spraying is ideal. Couch? Medium is fine, depending on the fabric. Always colorfast test.

How often do you apply the Allergen Spray? It depends on your allergies and your health. If you have pet allergies, spray every day. Dust mite allergies? 3x a week is ideal.

Can the Allergen Spray kill pollen? No, it is only lab-verified to reduce pet dander, dust mites, and cockroach allergens. 

Why is your Allergen Spray different? Great questions. We are lab-verified to reduce allergens. Check other anti-allergen products and see if they talk about their lab testing and what percentage they reduce. We only 100% food-grade minerals, no fragrances, or plant-based ingredients that could add to your allergy burden. Finally, because we care, I know it sounds corny, but it's true. We designed this product from the ground up for you. We understand what it is like to struggle with allergies and asthma, and we don't want to see you struggle. 

 

 

ODOR, STAIN & MULTI-PURPOSE

Why do your labels look different than the Allergen Spray? We are in the process of updating them all; it just takes time. 

Are they safe? Yes! We only ask that you don't spray the product directly on pets and that you keep it out of reach of children.

 

EMERGENCY

Not intended to treat, cure, or diagnose medical conditions of any kind. Please keep out of reach of children and pets. Do not ingest, if ingested drink water. Seek medical assistance or call 1.800.255.3924

 

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